Corporate travel professionals have rated Delta No. 1 in the annual Business Travel News Airline Survey for the 11th year in a row by a wide margin, citing the airline’s responsiveness to customers as well as its flexibility-minded approach throughout the pandemic and beyond.

The survey asks corporate travel professionals to rank airlines on range of key attributes, including customer service, distribution, and pandemic response. Delta not only led all categories – the only airline to sweep for eight consecutive years – it also built on its scores year-over-year.

Key to this achievement are Delta’s world-class people, who have earned a number of other customer satisfaction awards this year – including the No. 1 spot in the J.D. Power 2021 North America Airline Satisfaction Study. 

Based on survey feedback, Delta’s business customers cited the following as most valued in 2021:  

• Eliminating change fees, allowing free standby for same-day changes and introducing more refundable fare products
• Extending Medallion Status and key SkyMiles benefits into January 2023 to give the airline’s most loyal customers more flexibility
• Continuing to prioritize health and safety by maintaining and evolving the Delta CareStandard with the help of customer feedback and guidance from Chief Health Officer, Dr. Henry Ting
• Increasing staffing across the operation by 8,000 people, hiring new employees in Airport Customer Service and Reservations & Customer Care, as well as pilots and flight attendants
• Making positive change, from being the first airline to commit to becoming carbon neutral on a global basis to closing the diversity gap both within the walls of Delta's own company and the communities where we live, work and serve
• Ensuring all corporate customers remained well-informed of the latest developments throughout the pandemic, including hosting innovative town halls and providing frequent and transparent communication

Business Travel News is the leading global source of business travel information and intelligence, reaching more than 44,000 corporate executives who are responsible for setting travel policy, managing and buying business travel/meetings for their companies.