Given the current demand by some countries to present a negative antigen test and a negative COVID-19 PCR test by any person, nationalized or not, who intends to enter the country, Sandos Hotels & Resorts has implemented a series of measures in support of their current and future guests.

 

These consist of:

• Alliance with hospital medical centers that offer the Antigen tests for free (only for anyone traveling to or through the USA ) and PCR tests at a reduced price to the guests • All tests are carried out on the property to avoid the displacement of guests • In the case of detecting positive cases of COVID-19 in guests, who require confinement, a stay will be granted at no extra cost at the hotel for 14 days • Specialized action protocols for case detection to ensure the well-being of the affected person and the other guests

 

With these new measures, Sandos wants to reassure all those who are thinking of taking a vacation and make all the means available to them so that they know that they will be able to return to their countries in compliance with current regulations.

 

Sandos remains committed to offering safe environments respecting all safety and hygiene regulations so that their guests can enjoy a memorable vacation in the best destinations in Mexico.

 

In addition, Sandos wants to make the following FAQ available to their collaborators and clients to help them resolve any doubt, or as always, hotel’s usual communication channels through the call center and customer service telephones. Stay tuned to Sandos web and social media channels for more updates.

 

When do I need to get a test to travel? What kind of test do I need?

The test must be done no more than 3 days before the departure of your return flight to your country of origin. Make sure you have the results before your flight departure and the appropriate documentation to show the results to the airline.

 

What if I recently recovered from COVID-19?

As long as you do not have any symptoms of COVID-19, you haven’t been in contact with a person with COVID-19, and you have properly isolated yourself, you may travel. The CDC requires traveling with a letter from your healthcare provider that you are cleared for travel.

 

What happens if I don’t take a test and want to travel to another country that requires a negative test?

Any passenger traveling to a country that requires a negative test, is required to provide a negative COVID-19 test. IF you do not, you will not be permitted to board the plane.

 

What happens if I test positive during the hotel stay?

If you test positive for COVID-19 while you are in the hotel at Sandos, the hotel will grant you a free 14-day stay in one of the rooms designated for these cases where confinement is required. During this period of time your mobility will be restricted to your room, and you will not be allowed to leave or move to other areas of the hotel. 3 meals a day and non-alcoholic beverages will be provided. If you want to move out of the hotel to an Airbnb or another apartment to have more space to move, Sandos will assist you in finding such accommodation.

 

What is a verifiable test result?

A verifiable test result must be in the form of a written document in paper or electronic format. A NAAT or antigen viral test is required to be performed; a negative result is obligated within 3 days before the fight.

 

Do I need to get a test before traveling to Mexico?

It is not required to provide a negative test to enter Mexico, but it is recommended to stop the spread of infection.

 

What happens if my flight is delayed and it goes over the 3-day limit for testing?

If your flight is delayed, it is still required that your test is within 3 days. If your test passes the 3-day requirement, you need to get retested.

 

If I am connecting through the US to another country, do I still need to get tested?

Yes. Any flight entering the US, even for a connection, will require testing before departure.

 

What if I have had a COVID-19 vaccine?

You still need to provide a negative COVID-19 test result.

 

How Much are COVID-19 Tests, and Where Can I Get Them?

Each Sandos Hotel has agreements with some local health centers so that guests can take tests for free and / or with preferential rates:

The prices of the tests, through Costamed hospitals, for guests of Sandos Cancun, Sandos Playacar, and Sandos Caracol are as follows:

• Rapid Antigen Test: FREE for anyone traveling to or through the USA (applicable only for stays with departure from next January 26 onwards) and $ 35.00 USD for those traveling outside the USA. Results take an average of 24 hours
• PCR COVID-19: $ 150.00 USD. The results take an average of 48 hours

 

The prices of the tests, through AMC hospitals, for Sandos Finisterra guests are as follows:

• Rapid Antigen Test: FREE for anyone traveling to or through the USA (applicable only for stays with departure from next January 26 onwards) and $ 50.00 USD for those traveling outside the USA. Results take an average of 24 hours
• PCR COVID-19: $ 380.00 USD (results in 48 hrs)

All the aforementioned rates are subject to change without prior notice.

 

If I am staying at Sandos, how can I make an appointment for a COVID-19 test?

Please contact the concierge department at the hotel, who will make the necessary arrangements and subsequently confirm your appointment’s date and time.

 

How is Sandos Protecting Guests?

Sandos has developed advanced hygiene protocols and cleaning measures, part of Sandos Clean Stay initiative. All of the hotels collaborators are also equipped with PPE equipment to keep guests safe and healthy at all times.

 

 

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