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August 4 2025 / 02:33 PM
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Frontier Airlines
First U.S. Airline to offer disruption assistance for any reason

Frontier Airlines announced a new customer-first travel flexibility benefit, Disruption Assistance for Any Reason, now available for purchase when booking on FlyFrontier.com. This industry-first product — powered by HTS, Hopper’s B2B division — further advances The New Frontier mission of delivering more choice and flexibility for travelers.

Through this new benefit, Frontier becomes the first U.S. airline to enable instant, automated solutions in the event of a qualifying disruption (typically a delay of 2+ hours or same-day cancellation). Customers who opt in receive automatic, proactive notifications and can self-serve with real-time options — including booking an alternate flight on any airline or opting for a 100% refund while choosing to stay on Frontier.

Designed to transform high-stress moments into empowered ones, the program helps travelers stay in control while Frontier continues investing in innovations that elevate the total travel experience.

The benefit is currently available exclusively on FlyFrontier.com, with plans to expand to the Frontier mobile app soon. Customers are presented with the option to purchase during the booking process.

Aug 03, 2025

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