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News / Frontier Airlines unveils new, streamlined boarding process
Seven new boarding groups will increase efficiency and reward Frontier’s most loyal customers
Frontier Airlines continues to redefine ultra-low cost air travel and is furthering this mission by announcing a new, streamlined boarding process. Effective immediately, Frontier is expanding the number of boarding groups for its flights from four to seven, which will improve efficiency and provide a better customer experience.
Frontier flights will board as follows:
| Preboarding | · Customers with disabilities and those needing extra time · Active-duty military · FRONTIER Miles Elite Diamond members · Families traveling with children under the age of 2 (and those traveling with a car seat or stroller) |
| Group 1 | · FRONTIER Miles Elite Platinum and Gold members · Customers who purchased Business or Premium Bundles · Customers who purchased Board First |
| Group 2 | · FRONTIER Miles members who purchased an Economy Bundle or a carry-on bag
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| Group 3 | · All other customers who purchased an Economy Bundle or carry-on bag
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| Group 4 | · FRONTIER Miles Elite Silver members (who were not eligible for an earlier boarding group) · FRONTIER Airlines World Mastercard cardmembers · Customers who purchased priority boarding · Customers seated in Premium or Exit Row (who were not eligible for an earlier boarding group) |
| Group 5 | · All other FRONTIER Miles members
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| Group 6 | · Basic fare customers seated in rear half of cabin
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| Group 7 | · Basic fare customers seated in front half of cabin
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Frontier Airlines has introduced sweeping changes to its product and customer service offerings, ushering in ‘The New Frontier.’ Among the enhancements is UpFront Plus seating, an upgraded seating option with extra leg and elbow room in the first two rows of the aircraft. Customers in UpFront Plus enjoy a window or aisle seat with extra legroom and a guaranteed empty middle seat. The airline also now offers unlimited companion travel for its most loyal customers, with the flexibility to choose a different companion on every Frontier flight. Debuting in late 2025, Frontier will begin offering First Class seating, combining unmatched comfort and space at Frontier’s trademark affordable prices.
Frontier continues to innovate with its industry-leading frequent flyer program, FRONTIER Miles, which allows customers to ‘Get It All For Less.’ Members earn miles quickly and get rewarded for each dollar spent on Frontier products. Miles accrue based on dollars spent with a standard 10X multiplier: $1 = 10 miles, with multipliers increasing at every elite level up to 20X. Elite status is attainable at only 10,000 miles and offers perks such as priority boarding, seat selection and free bag(s) depending on status level. Like the airline, FRONTIER Miles is also family friendly, offering easy family pooling of miles making it simple for families to enjoy rewards together. Joining is free.
