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News / Alaska Airlines leads the pack with fewest flight cancellations and top-ranked loyalty program
Alaska Airlines is running a strong, reliable operation
Alaska Airlines' announced their financial results from the last three months, and it includes good news for guests, employees, the communities the airline serves and their shareholders. Dive into all the financial details here, but these are the main takeaways:
Alaska Airlines is running a strong, reliable operation.
Alaska Airlines' business is complex, but at the end of the day, the airline's 23,000 employees are working together to get you safely from point A to point B.
This quarter, Alaska's team was running on all cylinders and carried that momentum into the July 4th holiday week (where we welcomed nearly 1 million guests). On June 30th, Alaska Airlines flew the most guests in a single day ever in the airline's history while leading the industry in completion rate (lowest rate of cancellations of any airline) with a 99.59% grade this quarter. They also worked hard to get you to your destination on time – with over 82% of flights arriving within 15 minutes of the scheduled time.
Alaska Airlines' investments in new aircraft, training resources and staffing have prepared them to show up well for your important summer travel, and they couldn’t be prouder of their teams.
Alaska's Mileage Plan program ranks above the rest.
Alaska Airlines' Mileage Plan program was just recognized as being the best airline rewards program by U.S. News & World Report. It’s no secret to Alaska's guests who earn and redeem miles with the airline that you just get more with the Mileage Plan program compared to other loyalty programs.
Consider using your hard-earned miles on a dream vacation to more than 120 destinations across the United States, Belize, Canada, Costa Rica, Bahamas, Guatemala and Mexico or to more than 1,000 global destinations on Alaska's partner airline. Right now, you can fly from Seattle to Tahiti on Alaska' partner Air Tahiti Nui starting at just 30,000 miles!
Alaska Airlines is investing back into their business.
Even amid rising costs like fuel, the pre-tax margin (the percentage of money Alaska made after all their expenses but before paying taxes) is likely to lead the industry this quarter. All that means is Alaska Airlines is managing their finances in a way that allows them to weather any future downturns and continue investing in a better guest experience. So, how is Alaska Airlines spending the money they made:
Investing in the people
The employees are the heart of everything Alaska Airlines does. They invest in competitive wages and comprehensive benefits, expanded training opportunities and incentives when their team performs well. Because of their industry-leading performance over the last three months, employees earned more than $7 million in a quarterly incentive payout (which the airline calls Operational Performance Rewards (OPR) and is split among all employees). Alaska Airlines has also accrued roughly $100 million in the first half of the year towards the end of year Performance-Based Payout (PBP), which rewards employees for their progress on financial, operational and safety goals.
Buying new aircraft
Each month Alaska Airlines is taking delivery of newer, more fuel-efficient aircraft. Of the 251 new planes Alaska has ordered, they already have 53 in the fleet. This fresher fleet gives guests that new airplane smell we all love and increases the fuel efficiency by 15-25% compared to previous generation aircraft, to help Alaska reach their rigorous sustainability goals by 2040.
Enhancing the airport experience
Alaska Airlines wants every guest to enjoy their flying experience from the moment they step into an airport to when they board the aircraft, which is why they're investing more than $2.5 billion to reimagine and modernize the airline's largest hubs. You can see part of this investment up close in the newly renovated D Concourse Lounge in Seattle, which now has 50% more seating.
New destinations and more communities served
Alaska Airlines has been on a roll announcing dozens of new dots on the map from international routes (like the Bahamas and Guatemala) to backyard Pacific Northwest gems in Bend, Yakima, Wenatchee and more. Alaska is thrilled to connect their guests to more of the places they want to go.