JetBlue Vacations, powered by Paisly, today announced the expansion of its Insider Experience program to San Juan, Puerto Rico, enhancing the customer experience with personalized service and reinforcing the airline’s long-standing commitment to the island as its largest airline. Customers booking a JetBlue Vacations flight + hotel package to San Juan at select hotels will now enjoy the trusted, concierge-style service of local Insiders, who are available to enhance their travel experience from arrival to departure.

Launched in 2020 and currently available in Aruba, Cancún, Montego Bay, Punta Cana, Nassau, St. Lucia and Tulum, the Insider Experience puts customers in the hands of knowledgeable, on-the-ground experts who provide airport meet-and-greet services, free airport transfers, and 24/7 support throughout their stay. JetBlue operates more scheduled flights and offers more seats to and from the island than any other carrier—making this latest expansion a natural next step in deepening its presence and support for the destination. Travelers to San Juan will now have access to a dedicated local Insider who can assist with recommendations, booking activities, and addressing any in-destination needs.

As part of this expansion, all JetBlue Vacations customers booking a flight + hotel package to San Juan will also receive a free guided walking tour of Old San Juan, in partnership with the Municipality of San Juan. This immersive tour invites travelers to explore the city’s 500-year history, walk its iconic blue cobblestone streets, and discover legendary landmarks such as San Juan Bautista Cathedral, San Felipe del Morro Fort, and Casa Blanca Museum, once home to Juan Ponce de León.

The JetBlue Vacations Insider Experience in San Juan will provide:

• Meet-and-greet service upon arrival at Luis Muñoz Marín International Airport (SJU)
• Complimentary airport transfers to and from customers' hotels
• 24/7 access to local Insiders via phone or WhatsApp for assistance throughout their stay
• Personalized recommendations and booking support for activities, dining, and excursions
• Expedited issue resolution, with Insiders empowered to handle on-the-ground requests quickly

Through this initiative, JetBlue continues to support Puerto Rico’s tourism industry, promote cultural experiences, and enhance the overall travel journey for its customers. With a growing network of flights and the recent launch of a new crew base in San Juan, JetBlue remains deeply committed to strengthening its ties with the local community and creating unforgettable travel experiences.

To book a JetBlue Vacations package to San Juan and take advantage of the Insider Experience and free Old San Juan walking tour, visit jetbluevacations.com.