In accordance with the Royal Decree of March 14 approved in Spain for managing the health crisis caused by COVID-19, and with the aim of protecting the health of Ocean by H10 Hotels guests, employees and collaborators, their hotels in Europe, Jamaica, Cuba (Ocean Varadero El Patriarca and H10 Habana Panorama) and Punta Cana will remain temporarily closed.

Ocean by H10 Riviera Maya and Cuba (Ocean Vista Azul and Ocean Casa del Mar) hotels remain open.

 

Modification and cancellation policies

 

Reservations made prior to March the 10th 2020:

If you booked a non-refundable reservation on Ocean's website with a check-in date until April 30, they are offering you to re-book your stay with no extra cost until May 1, 2021 (This applies to the same type of room you previously booked and with the same terms and conditions).

To do so, preferably contact the hotel through the email you will find on the right-hand side of the hotel webpage. Or alternatively, you can also do so by contacting our reservations department at reservations@h10hotels.com.

 

Reservations made after March the 10th 2020:

If you made a reservation on Ocean's website for March or April, you can cancel it through the My bookings section or by contacting them by email at reservations@h10hotels.com or by telephone at +34 900 444 466.