Hawaiian Airlines guests traveling through Hawai‘i airports and several continental U.S. and international airports will enjoy a more streamlined lobby experience as Hawaiian and Alaska airlines continue to integrate technology and systems to improve the guest experience. Hawaiian will introduce modern self-service bag-tag software on its lobby kiosks in phases at its five Hawai‘i airports starting later this month, while shifting to mobile and web check-in as the primary way for guests to obtain their boarding passes. Hawaiian’s continental U.S. and international lobbies will also undergo these updates through mid-April, with several locations already completed.

Guests will be able to use kiosks to print and attach baggage destination tags (bag tags) before proceeding to the bag drop areas. The upgrade is designed to reduce lobby wait times and congestion, making it easier for all guests to get to their departure gate, as well as reduce waste by discontinuing printed boarding passes.

Alaska Airlines lobbies that transitioned to the same self-service bag tag systems in 2023 have seen improvements in guest wait times and overall experience. On average, Alaska guests who pre-pay for their luggage spend less than 60 seconds at the bag station before dropping their bags — a model Hawaiian Airlines expects to replicate as travelers adopt the new technology.

Preparing for your trip in three easy steps:

Get travel‑ready before you leave home

Check in online or via the Hawaiian Airlines mobile app up to 24-hours prior to departure, pre-pay for checked baggage (receive $5 off the first bag fee on Hawaiian flights when paid in advance online or via the mobile app*) and download your boarding pass. Arrive at the airport with your boarding pass in hand, which enables self-service baggage tagging, saving you time at the airport, the need to see an agent, and reducing paper waste.

If you are not checking bags, you can head straight to security.

Tag your bags quickly using the bag tag stations

When you arrive at the airport, use the new bag tag stations to scan your boarding pass and print bag tags with just a few taps.

Drop your bags

Drop your bags at the designated areas and head straight to security.

* Effective April 22. Discount applies when a purchase is made on the web or app four or more hours before departure on a North America Itinerary. 

Explore check-in options AND learn about recent guest updates.