June 16 - Virgin Hotels, the growing lifestyle hotel brand by Virgin Group Founder Sir Richard Branson, announces the latest updates to their mobile app Lucy, which now offers even more contactless features for guests to employ from their smartphones including secure ID verification and cashless tipping ability. The updated app, which the hotel launched in 2015 as one’s “personal comfort assistant,” rolls out on June 16th at Virgin Hotels in Nashv ille, Dallas, Chicago, and recently opened Las Vegas with Virgin Hotels New Orleans coming this summer.

 

By joining Virgin Hotels’ Loyalty and Preferences program, The Know, guests can access the latest version of Lucy and its exciting new features, including pre-arrival identity verification, cashless tipping ability, and expanded room controls. By integrating with The Know program, Lucy now offers a seamless connection between one’s loyalty profile and the booking platform creating a personalized and streamlined guest experience.

 

Lucy’s secure ID verification allows guests to safely check in and use their device as the mobil e key. Virgin Hotels has built-in new features and several safeguards that validate one’s credentials, ensuring a safer and more secure experience for all.

 

With the new cashless tipping ability available at most hotels, Lucy is now offering a safe, easy, and contactless way for guests to give gratuities to hotel staff. Gone are the days of searching for singles or forgoing tips altogether. Now, guests can simply use the mobile app to provide gratuities digitally to housekeeping, bell staff, and valet throughout their stay.

 

Additionally, Lucy is getting moodier with expanded in-room lighting settings, including “Get Lit,” “Get Comfy,” and “Get in the Mood.” With the touch of a button, guests can set the scene in their room and control the light from the palm of their hand. These new features join the app’s existing capabilities, including mobile key functionality, thermostat and TV remote controls, and the ability to order room service any where in the hotel.

 

Lucy will keep its original features, including the ability to book stays, provide local recommendations, order room service, initiate service requests, share feedback in real-time and provide an up-to-date look at individual hotel happenings, news, and programming. Users of the Lucy app can also access Apple Music and jam out to their playlists, exercise in the hotel fitness center with custom routines powered by Fitbod, and purchase hotel gift cards.

 

The updated mobile app is now live at all four Virgin Hotels in Nashville, Dallas, Chicago, and Las Vegas.

 

The Virgin Hotels app is available for both Apple and Android mobile devices.

 

To learn more about Virgin Hotels and Lucy, please visit virginhotels.com. For future developments, please visit development.virginhotels.com.

 

 

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