March 17 - AMResorts is pleased to take this time to provide you with an important update to COVID-19 antigen testing on property in Costa Rica.

 

As of February 24, 2021, the COVID-19 viral antigen tests are now available on property at both Secrets® Papagayo Costa Rica and Dreams® Las Mareas Costa Rica at no cost when traveling to valid countries including the U.S., U.K., Germany and Poland. The addition of Costa Rica marks the inclusion of all AMResorts® destinations to offer free COVID-19 viral antigen tests to guests.

 

Test results will be received the same day in a format consistent with government requirements. Guests should contact the concierge at each resort upon arrival to schedule departure testing. A minimum 3-night stay is required to qualify.

 

For guests traveling to countries that do not accept the COVID-19 viral antigen test, CleanComplete+ includes facilitation of the required PCR test with an additional cost to the guest.

 

A complete list of testing information and full details are listed here.

 

The CleanComplete+ program will be in place as long as CDC and government travel regulations require COVID-19 testing prior to entrance after returning from international travel.

 

CleanComplete+ Quarantine Program

For guests traveling to ANY country with COVID-19 testing regulations in effect to enter the country after international travel, AMResorts® branded properties are also extending the CleanComplete+ quarantine program. If a guest receives a positive test while on property that prevents departure, the cost of quarantine at the property will be covered for up to 14 days after the original departure date. Extended stay due to quarantine includes the guest plus one travel companion sharing the same room. This program remains valid as long as CDC and government travel regulations are in place.

 

Enhanced Retention Program

For guests wishing to make adjustments to existing reservations, the properties are happy to extend the Move the Date, Keep the Rate + a free night policy for existing or new bookings until July 1, 2021. This policy is valid as long as CDC and government travel regulations are in place for travel through July 1, 2021. Additional details regarding this policy can be found here.

 

For full information, additional details and FAQs, please visit the website here.

 

 

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